![]() ![]() Together we were able to help that customer in a way that was of best service to her. So instead of me getting fired from the job, it ended up being that I was able to bring someone else in on the project. So if it’s not me at all, would it make it easier for you if I brought a professional organizer with me? We could help you find a home for her things, as you sort through them.”Īnd she said, “Oh my goodness, that would be lovely, yes, let’s do that.” The Phone Call Made the Difference I have no idea what to do with any of the stuff, and I just don’t know that I can move forward with house cleaning yet.” Offer Alternatives I ended up with her whole estate of stuff in my house, so now I am more disorganized than I’ve ever been. Something’s happened, what has happened? Because I just got a brief text that I’m fired, and I don’t know why.”Īnd she said, “Oh it’s not you at all. I love coming to your house and cleaning. And when I called her up on the telephone, I said, “Listen, we get along so well. Then, they’ll be honest with you and candid, and they will share their experience. ![]() I just want to know if I did something wrong? Did I say something to offend you? Did I neglect to do something that you asked? I would like to know so that I can fix that problem, as I move forward in the future.” Approach it with an, “I want to help,” attitude. I completely I understand that this may not be a good time for you to pursue house cleaning. Get back on the telephone and call the customer. The customer lost that feeling they received when they fell in love with you and they hired you for the first time. If now you’re only responding via text, there’s a good reason why they fired you. Either your work did not live up to their expectations or something has changed. Now, it does not matter if you have been cleaning their house for a long time or a short time. And so they hired you based on the things that they fell in love with at that moment. They liked the sound of your voice, they liked the things that you had to say. They hired you based on the face-to-face interaction because they liked you as a person. When you went to their house to bid the contract and do the initial walkthrough, you started to get to know each other. You built rapport with this customer from the start. What happens if you have customers that are firing you via text? This is a perfect opportunity for you to make a telephone call to reconnect with that person. There’s still a human element that gets lost in the texting translation. If I include an angry emoji in the text, you might think, “Oh, she’s not too happy about that!” If I add a happy smiley face, you might think, “This is good! She is happy about this!” In fact, texting has become so popular that they created emojis to try to add the face element back in. I also lose the ability to communicate the nuances that go on in the conversations behind the text. I lose the eye contact, the vocal variety, the gestures. When I send a text to my customers, I lose the human connection. Human Element Gets Losts in Translation!īut, here’s the catch. I can text my customers the day before an appointment to make sure that we’re still on for tomorrow. There are lots and lots of things that my smartphone will allow me to do. It’s got all my apps on it, and it lets me listen to podcasts and music while I’m out jogging. I love my smartphone because it’s my alarm clock and a calendar. Now I am the first to admit that I love technology. Are you texting your way to customer service? If you are I’ve got news for you it’s time to back up on the technology. And they want to know if I can help them decipher what the customer is trying to say. They screenshot these texts and email them to me. “Can I text my way to customer service? Is this possible?”Īnswer: Texting – House Cleaners Refuse To Call ClientsĮvery day, house cleaners have customers that respond to them via text. Today’s question comes from house cleaners far and wide. Texting your way to customer service is that even possible? We’re going to talk about that today. Question: Texting – House Cleaners Refuse To Call Clients This is a show where you get to ask a house cleaning question, and I get to help you find an answer. Hey there, I’m Angela Brown, and this is Ask a House Cleaner. Watch: Texting – House Cleaners Refuse To Call Clients Listen: Texting – House Cleaners Refuse To Call Clients (Per a recent poll by Angela Brown, The House Cleaning Guru.)Īre you going to market your cleaning business by texting? Today we Ask a House Cleaner about the old-fashioned phone call and customer service via text.Įvery savvy cleaner has a strategy and this tutorial will keep you from getting fired by text. House cleaners and maid service prefer texting rather than calling.
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